Start with the message on your screen
Copy the exact error before changing settings. Check that you entered mc.justvanilla.net for Java, or bedrock.justvanilla.net with port 19132 for Bedrock. Leave out https://, spaces and website paths.
Match the symptom to a useful check
These checks narrow the problem; an error by itself does not identify the cause. Change one thing at a time, then note whether the result changed.
JustVanilla currently runs Minecraft 26.1.2. Players can also join using older versions and the newest version. The team updates as soon as it is able.
| Error or symptom | Check | Next step |
|---|---|---|
| Unknown host / address not found | Compare the spelling with the joining page. Use the game address, not a web URL. | Copy the correct address and try once more. If it persists, report the exact error; do not assume the server is down. |
| Outdated client / outdated server | Note your edition and exact client version. The server runs Minecraft 26.1.2 and supports older and newest clients; Java and Bedrock numbers are not interchangeable. | Send the full mismatch message and ask staff which client version to try. Support for older clients does not mean every historical version works. |
| Timed out / unable to connect to world | Check edition, address and (for Bedrock) port 19132. Note the time and whether it repeats. | Send the report below if it persists. A timeout alone does not prove a ban, outage or account problem. |
| No Add Server option | Check your device and edition. Some console interfaces restrict adding custom servers. | Ask the JustVanilla team for device-specific help. Do not change DNS or install an unverified workaround. |
| Multiplayer is disabled / account restrictions | Check the Minecraft or Microsoft account message and the official account help. | Use official account/family settings guidance; ask the account organiser where applicable. Never share a password or sign-in code with support. |
Send a short support report
Copy this template and fill in what you know: Edition and version: Device: Server address and port entered: Exact error message: Time and timezone: Happens every time or intermittently: Checks already tried:
Share it through the official JustVanilla Discord. Redact account details and unrelated private information from screenshots. Staff will not need your password, token or sign-in code.
Keep the test small
If the first checks do not help, stop changing unrelated settings and report the result. This checklist is not a live outage monitor; do not infer server health from a single failed attempt.